BIGLOBE NINJA SIM FAQ

Service contents

• QBy when should I activate the SIM Card after I have purchased it?
• QCan I make voice calls or SMS?
• QCan I use an IP telephone?
• QIn what area can I use data communication?
• QWhat devices does the product support?
• QIs tethering available?
• QCan I check the data usage?
• QCan I top up the data allowance?
• QCan I extend the expiration date?
• QCan I use the product outside Japan?
• QWhat can I do using 3GB of data?
• QCan I use the global roaming service?
• QCan a minor (aged 19 or younger) use the product?
• QWhat is Japan Connected-free Wi-Fi?

Purchase

• QWhere can I purchase it?
• QCan I cancel the purchase after purchasing a product?
• QCan I return or exchange the purchased product, or have it reissued?

Use/Settings

• QHow can I activate the SIM Card?
• QCan a SIM be used for another device?
• QWhat is an APN?
• QHow can I set the APN?
• QWhere can I check the expiration date?
• QI have lost the SIM card. Can you reissue a new SIM card?
• QCan I have the SIM card size changed?
• QDo I need to cancel after use?
• QDo I have to return the SIM card after having finished using it?
• QWhat if I cannot return the SIM card?
• QIs there a customer support center?